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Holiday Illness Claims
We have taken on 5 holiday illness
cases from 2 separate families that stayed in Lanazarote in the Playa Banca area.
The cases that we have taken on resulted in 2 people being hospitalised with severe dehydration, diarrhoea, vomiting and stomach cramps which appear to have led to serious problems with their kidneys.
If you have recently been to Lanzarote and suffered from illness whilst on an all inclusive holiday call us now.
People work and save hard to go on holiday. This makes an accident, illness or injury whilst on holiday all the more devastating.
All that saving, excitement and trepidation, gone because somebody:
- Washed salads in local tap water
- Served food at lukewarm temperatures
- Left food exposed to insects or air for long periods
- Under-cooked chicken or eggs
- Served recycled food
- Used the same utensils to transfer cooked and raw meats
- Touched food without using gloves or washing their hands
- Permitted birds, cats and other animals to access the food service area.
The above issues are unacceptable and are primarily the main causes of food poisoning and ilnness at hotels abroad.
Food Poisoning on Holiday - making a claim
Despite the best endeavours of holidaymakers, stories of food poisoning are depressingly common.
Salmonella food poisoning
Bacteria and salmonella will spread rapidly via the contamination of food. Make sure you take sensible precautions regarding food and drink by following guidance issued by the tour operator and to ensure you have travel insurance.
Shigella food poisoning
The effects of the illness can last a long time – we had a client recently who contracted Shigella, and was expected to have permanent symptoms. We were able to obtain that client compensation but many people do not realise they can claim compensation after contracting this devastating illness.
Food poisoning compensation
Such illnesses are common and to obtain compensation for food poisoning, you need to prove that the tour operator was at fault and that the resort failed to exercise reasonable care to prevent food poisoning. To make a successful claim, you should take the following steps:
- If things are not right then take photographs or videos. This is the best evidence as it is contemporaneous (evidence taken at the time). Make notes of the standard of cleanliness, or food hygiene.
- Obtain names and addresses from other guests and share yours with anyone else who is also ill at the same resort.
- Keep a diary of where you ate out. If you have eaten food not provided by the tour operator, be prepared to show that other people eating at the same place did not become ill.
- Always let your holiday representative know and ensure you have a copy of your complaint.
- You will have to prove that you were ill. Retain documentary evidence of your illness from the doctor or hospital, such as a prescription receipt of note from you GP.
- When you get home seek advice from your GP as soon as possible.
- Keep a record/diary of your symptoms as to how long the symptoms last.
Making a Food poisoning claim
It may be difficult to obtain all of this evidence - especially when you are feeling so ill. However, to be successful, you will need to demonstrate that the tour operator (i.e. the resort they have contracted themselves to) is the source of the illness/sickness and that they are responsible for it because they failed to exercise reasonable care to prevent the infection or contamination.
Holiday Illness Claims
If you have had your holiday ruined by illness you could be entitled to claim compensation - please contact our Specialist team on 01626 333380 .
To book an appointment call us on 01626 33 33 80 or complete our Request a Call Back form and we will call you back, at a time to suit you, free of charge.