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- We are committed to providing a high-quality legal service.
- We acknowledge that we may not always get it right so if something has gone wrong, including in relation to the bill, we need you to tell us.
- How do I make a complaint?
- You can contact us in writing (by letter, fax or email) or by speaking with our complaints Partner, whose contact details are: Mr Chris Linnitt, Managing Partner, telephone number 01626 333380 email address is This email address is being protected from spambots. You need JavaScript enabled to view it..
- To help us to understand your complaint, and in order that we do not miss anything, please tell us:
- your full name and contact details
- what you think we have got wrong
- what you hope to achieve as a result of your complaint, and
- your file reference number (if you have it)
- If you require any help in making your complaint we will try to help you.
- How will you deal with my complaint?
- We will record your complaint centrally.
- We will write to you within 10 working days acknowledging your complaint, enclosing a copy of this policy.
- We will investigate your complaint. This will usually involve:
- reviewing your complaint
- reviewing your file(s) and other relevant documents, and
- speaking with the person who dealt with your matter
- We may also need to ask you for further information or documents. If so, we will ask you to provide the information within a specific period of time.
- We will update you on the progress of your complaint at appropriate times.
- We may also, if appropriate, invite you to a meeting to discuss your complaint. You do not have to attend if you do not wish to or if you are unable to. We will be happy to discuss the matter with you on the telephone.
- We will write to you at the end of our investigation to tell you what we have done and what we propose to do to resolve your complaint. Where possible, we will aim to do this within 28 days of the date of our letter of acknowledgement.
- What if I am not satisfied with the outcome?
- If you are unhappy with the outcome of our complaints handling procedure please first let us know and we will review the matter.
- If you are still unhappy you can ask the Legal Ombudsman to look into your complaint. You can contact the Legal Ombudsman:
- by post at PO Box 6806, Wolverhampton, WV1 9WJ
- by telephone: 0300 555 0333, or
- by email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- You must usually refer your complaint to the Legal Ombudsman within six months of our final written response to your complaint and within six years of the act or omission about which you are complaining occurring (or within three years of you becoming aware of it). Further details are available on the website: www.legalombudsman.org.uk.
- Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation and www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
- [If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to an approved alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’.
- The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, ie where you have instructed us for purposes outside your trade, business, craft or profession.
- The website address for the ODR platform is: http://ec.europa.eu/odr.
- What will it cost?
- We will not charge you for handling your complaint.
- Please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding.
- The Legal Ombudsman service is free of charge.
- The ODR platform itself is free to use, but the ADR entity to which the complaint is transmitted may charge for its service. The ADR entity is responsible for informing all parties of the cost of its dispute resolution procedure.
A woman cut out of her mother's will has been awarded a £164,000 inheritance in what could prove to be a landmark ruling.
Heather Ilott, of Ware, Hertfordshire, went to court after her mother Melita Jackson left her £486,000 estate to animal charities when she died in 2004.
The Court of Appeal has ruled she should receive a third of the estate.
The ruling could significantly weaken people's right to leave money to those they want to inherit it, it is thought.
The court heard Mrs Ilott, 54, had eloped at the age of 17 with her boyfriend and, as a result, her mother had never forgiven her and did not want her to receive a penny of her estate. It was left to the RSPCA, RSPB and Blue Cross charities.
Mrs Ilott later married her partner. They have five children and the court heard Mrs Ilott planned to use the inheritance to buy their housing association home.
New consumer protection measures - including longer refund rights - have come into force under the Consumer Rights Act.
For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.
Previously consumers were only entitled to refunds for a "reasonable time".
There will also be new protection for people who buy digital content, such as ebooks or online films and music.
They will be entitled to a full refund, or a replacement, if the goods are faulty.
If a download also infects a computer with a virus, the provider could also be liable to pay compensation for getting the virus removed.
Katya Wildman, 39, creator of the 'Bombshell' dress, was assaulted while picking up a Christmas tree.
A fashion designer for celebrities, whose signature "Bombshell" dress was famously worn by Nigella Lawson, was assaulted by her ex-partner during a tug-of-war over a disputed toaster.
Katya Wildman, 39, arrived at her former family home, a £950,000 four-bedroom North Finchley property, occupied by her ex Stephan Law, 42, to collect a Christmas Tree on December 8, last year.
Ms Wildman, who counts model Jerry Hall and actress Anjelica Houston among fans of her designs, began her relationship with Mr Law in December, 2009, but they split two years ago.
He helped promote her business which received additional publicity when Nigella Lawson bought twelve "Bombshell" dresses - six in black linen and six in denim.
